This Payment and Refund Policy ("Policy") explains how Acubens Digital Marketing Pvt Ltd ("Acubens", "we", "our" or "us") accepts payments and handles refunds for services purchased through our website https://acubens.in. By making a purchase, you agree to the terms in this Policy.
1. Payment Methods
We accept secure payments through credit cards, debit cards, and net banking via the Cashfree payment gateway. All transactions are processed in Indian Rupees (INR) unless explicitly stated otherwise.
Please ensure you provide accurate and up-to-date payment details when completing a transaction.
2. Payment Security
Payments processed through Cashfree are encrypted and handled by Cashfree's secure payment infrastructure. Acubens does not store your full card or banking details on our servers.
For details on Cashfree's security and compliance, visit Cashfree Payments.
3. When Payment is Taken
- For one-time services or fixed-price projects — payment may be taken at the time of purchase or at an agreed milestone
- For recurring services or retainers — payments will be charged according to the billing schedule in your service agreement
- Where applicable, taxes (such as GST) will be added and displayed at checkout
4. Refund Eligibility
We aim for customer satisfaction. However, because digital marketing, advertising, and consulting services involve deliverables and time-based work, the following refund rules apply:
- Non-Refundable: Payments for active or completed services — including but not limited to SEO, Google Ads management, social media advertising, web design, content creation, and consulting — are generally non-refundable once work has commenced or deliverables have been provided.
- Eligible for Refund: Refunds may be considered in limited circumstances, including duplicate or erroneous transactions (e.g., double payment), or if services were not initiated within 15 business days from the payment date and no prior written communication exists regarding the delay.
- Partial Refunds: If part of a project has been delivered, Acubens may offer a partial refund at our discretion, proportionate to the work completed.
5. How to Request a Refund
To request a refund, contact our support team at [email protected] with the following:
- Full name and contact details
- Transaction reference or order number
- Date and amount of the transaction
- A short explanation of the refund reason and any supporting evidence (e.g., duplicate transaction receipts)
6. Refund Processing
If a refund request is approved, Acubens will process the refund to the original payment method. Refunds typically take 7–10 business days to appear in your account, depending on the card issuer or bank.
7. Cancellation Policy
- You may request cancellation of services before any work has begun for a full refund
- Once work has commenced, cancellations will generally not be eligible for a refund. In such cases, we may at our discretion provide a partial refund depending on the stage of work and effort invested
8. Disputes and Chargebacks
If you dispute a charge with your bank (chargeback), please contact us first at [email protected]. We will attempt to resolve the matter directly. Unresolved disputes may be handled through the payment processor and your issuing bank according to their terms.
9. Taxes and Fees
Any applicable taxes (including GST) or statutory fees will be displayed at checkout and are the responsibility of the buyer unless otherwise agreed in writing.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated by posting the updated Policy on our website with a revised "Last Updated" date.
Contact Us
Additional Note
By making a payment on our Website, you acknowledge that you have read, understood, and agreed to this Payment and Refund Policy. For your convenience and clarity, we advise you to review our related policies, including our Privacy Policy, before completing a purchase.